★★★☆☆
Nothing to complain about regarding the site itself. Just that Mondial Relay has had my parcel for 10 days. I won’t order with Mondial Relay again, because this isn’t my 1st disappointment.
Jessica F., on 28/05/2020, automatically translated from French
Show the original review (in French)
Rien à redire sur le site en lui-même. Juste que mondial relay a mon colis depuis 10 jours. Je ne commanderai plus par mondial relay car ce n'est pas ma 1ere déception.
Reply from Creme de Bronzage: Unfortunately, every delivery method comes with a certain percentage of errors, slowness, lost parcels... I have no control over that, and I’m sorry about it! :(
Short of delivering every parcel to you by hand :).
★★★☆☆
Good.
Alicia S., on 24/09/2018, automatically translated from French
Show the original review (in French)
Bien.
Reply from Creme de Bronzage: Thank you for your review. However, could you tell me how the customer service could have been improved? Because I don’t think you contacted it. Thank you for your feedback, it will help me improve. M@nu.
★★★☆☆
Delivery problem with Mondial Relay, but it happens all the time!
Nathalie V., on 01/06/2018, automatically translated from French
Show the original review (in French)
Problème de livraison avec mondial relay, mais c’est récurent !
Reply from Creme de Bronzage: Especially in May, with one long weekend after another, they fell incredibly far behind! I had to step in for a number of deliveries that sometimes took 15 days! I had the same problem (to a lesser extent) with GLS this year.
Only La Poste managed to cope with the public holidays in May. As is often the case...
Sorry for these delivery problems, in any case. Even though it’s not my fault, it always bothers me for my customers!
★★★☆☆
Delivered on time.
B. B., on 09/03/2018, automatically translated from French
Show the original review (in French)
Livré dans les temps.
The delivery driver simply threw the parcel over my gate, even though ‘fragile’ was written in bold red on the package... disgraceful. I contacted GLS customer service, but the only answer I got was that for any complaint I had to send a letter (it’s 2017, emails exist to avoid this kind of hassle). Luckily the product itself wasn’t fragile.
Olivia L., on 16/10/2017, automatically translated from French
Show the original review (in French)
Le livreur a simplement balancé le colis par dessus mon portail, bien qu'il y avait la notion "fragile" en gras et rouge sur le paquet... honteux. j'ai contacté le service client GLS, mais ma seule réponse à été que pour toute réclamation je devais envoyer un courrier (on est en 2017, les mails sont faits pour éviter ce genre de tracas). Heureusement que le produit n'était pas fragile en soit.
Reply from Creme de Bronzage: I’m very sorry to read this. Fortunately, I try to pack my parcels really solidly so that this kind of behaviour doesn’t damage the products, but I agree with you, it’s unacceptable. On my side, I’ll report this behaviour to GLS, but well... basically, the answer will be much the same as the one you got! :(.
★★★☆☆
I had chosen home delivery with GLS, I stayed at home all day, and I received an email saying I wasn’t at home, so I had to go to the pickup point to collect my parcel. So, disappointed with the delivery, but as for the rest, nothing to say!
Julie D., on 10/06/2017, automatically translated from French
Show the original review (in French)
J'avais choisi la livraison à domicile par GLS, je suis restée chez moi toute la journée, et j'ai reçu un mail comme quoi je n'étais pas chez moi et du coup j'ai du allé au point relais chercher mon colis, donc déception dans la livraison mais le reste, Rien à dire !
Reply from Creme de Bronzage: Hello Julie,
I’m very sorry about this mishap! I’ve passed the information on to GLS so that it’s reported to this careless driver’s manager. Unfortunately, there isn’t much more I can do on my side, except promise to add a few gifts to your next order to make up for this driver’s carelessness! Leave me a message in the comment field of your next order to remind me of the incident, because I may not remember it myself :)
Best wishes,
M@nu.
★★★☆☆
Fast delivery.
ERIC M., on 28/05/2017, automatically translated from French
Show the original review (in French)
Livraison rapide.
Reply from Creme de Bronzage: Hello Eric,
I assume you gave 3 stars for the goods and the customer service because you didn’t (yet) have an opinion on them.
In that case, it’s better not to tick anything at all, because as it stands it suggests that the service and the goods are average, and I don’t think that’s the message you wanted to give.
If possible, could you correct or complete it? And if you’ve had the slightest problem, don’t hesitate to let me know!
Best wishes,
M@nu.
★★★☆☆
Excellent product!
But very disappointed with the customer service! I sent 5 emails and they went unanswered. There was a time when I got a reply.
Sandrine D., on 28/04/2017, automatically translated from French
Show the original review (in French)
Excellent produit !
Mais très déçue par le service clientèle ! J'ai envoyé 5 mails et ils sont restés sans réponse. Il fut un temps où j'avais une réponse.
Reply from Creme de Bronzage: Hello Sandrine,
I’ve gone through my inbox, my spam folder and the site’s various tools again... I can’t find any trace of your emails :(
Could you write to me at manu@creme-bronzage.com and tell me how you tried to contact me?
As a long-standing customer, you know that not replying isn’t like me at all!
Best wishes,
M@nu.
★★★☆☆
Delivery with Mondial Relay very long, more than 10 days
the samples in the parcel are really nice, thank you.
Nathalie f., on 02/05/2016, automatically translated from French
Show the original review (in French)
Livraison en mondial relais tres longue plus de 10 jours
tres sympa les échantillons dans le colis ,merci.
Reply from Creme de Bronzage: Hello. First of all, sorry for the late delivery. It’s beyond our control. Once the parcel has been handed to a carrier (La Poste, GLS or MR), we no longer have any control.
However, if only the delivery was a problem, why do my service and the goods only have 3 stars?
Did I do something wrong?
M@nu.
★★★☆☆
Very good customer service. Very good product, but a little problem with the delivery by GLS.
JONATHAN D., on 09/07/2015, automatically translated from French
Show the original review (in French)
Très bon service client . Très bon produit, par contre petit soucis sur la livraison avec gls.
Delivery made complicated by the carrier, who doesn’t leave a delivery notice.
Kaybee., on 11/05/2015, automatically translated from French
Show the original review (in French)
Livraison compliquée par le transporteur qui ne laisse pas d'avie de passage.
The Luxe Tan lotion arrived with the cap
broken, so impossible to take the lotion
with me when I travel, and what’s more 1/4 of the product
had leaked! It happens, never mind
Good packaging, though
.
Alexis F., on 10/04/2015, automatically translated from French
Show the original review (in French)
La crème luxe tan est arrivée avec le bouchon
Cassé donc impossible de prendre la crème
Lors de mes déplacements, de plus 1/4 du produit
Avait coulé ! Ca arrive tant pis
Pourtant bon conditionnement
.
Reply from Creme de Bronzage: This kind of problem can happen. However solidly I pack the parcels, accidents sometimes happen.
In that case, I replace the product as soon as it’s reported to me (I do ask for a photo, to avoid abuse).
It’s a shame to give a bad rating when I wasn’t able to respond.
I’m adding a free product to your account.
★★★☆☆
Delivery fine!!!! products not strong enough for my taste!!!!!
JONATHAN D., on 09/04/2015, automatically translated from French
Show the original review (in French)
Livraison correct !!!! produits pas assez fort a mon gout !!!!!
This tanning oil doesn’t tan at all, I tried it 3 times and nothing
.
Nadv58@hotmail.fr., on 12/05/2014, automatically translated from French
Show the original review (in French)
Cette huile de bronzage ne bronze absolument pas je l'ai essayé 3 fois et rien
.
Reply from Creme de Bronzage: Very sorry that you didn’t like this product.
However, I’d be interested to know why the delivery got only one star?
Was there a problem?
