FAQs

Most of our tanning accelerators also come in sachets, handy for trying a product before buying the bottle. On the product page, choose the sachet under ‘Size’: the price and the add to basket button update straight away. You can also type ‘sachet’ into the search to see all the sachets available.

Yes. When you’re signed in to your account, click ‘Save my basket for later’ in your basket: your products and their quantities are kept, and you can reload them in one click from your account. Prices are recalculated at that day’s rates when you reload the basket.

Your basket shows the total and the delivery charge before you confirm anything, and the delivery and payment page gives the delivery price for each country. For a group order or a tailored quote, get in touch.

In your account, under ‘My orders’, tap the basket icon next to the order you want to repeat. The items still available are put back in your basket, in the same quantities, and you can adjust everything before you place your order. The eye icon next to it shows what was in the order.

In your account, under ‘My orders’: each invoice can be downloaded as a PDF from its order line. You can also search for an order or an invoice by its number. For a very old invoice marked ‘on request’, get in touch and we’ll send it to you.

On the page of the out-of-stock product, ask to be notified when it’s back: one click if you’re signed in, otherwise just your email address. You’ll receive a single email, as soon as the product is back in stock. To find out the expected restock date, or for an equivalent product available right away, get in touch.

Debit and credit cards (Visa, Mastercard, Cartes Bancaires), Apple Pay, Google Pay and Bancontact, on our bank’s secure payment page: no card details pass through our website. You can also pay by bank transfer: your order is dispatched once your payment has been received. Details on the delivery and payment page.

Your account, your orders and your loyalty points have been carried over to the new shop, but not your password. On the My account page, enter your email and click ‘Forgotten your password?’: you’ll receive a link to create a new one. You can also sign in straight away with a link sent by email, no password needed.

In your account, under ‘My addresses’, click ‘Edit’ under the address you want to change, or add a new one. You can also enter a different address while placing your order, at the ‘Addresses’ step.

From your account, use the ‘Ask for my account to be deleted’ link: your request is processed within 30 days and you’ll receive confirmation by email. Only orders and invoices are kept, for 10 years, as required by law.

With every order, you earn 10 points for every €10 spent on items (after discounts, excluding delivery), even on products on offer. Every 20 points gives you €1 off. Points are credited automatically: there’s nothing you need to do.

The programme is for retail customers only; trade customers get their own dedicated prices.

On the order summary, tick ‘Use my loyalty points’: the discount applies to your items and delivery, in blocks of 20 points (€1). Any points you don’t use stay in your account for next time.

On the main page of your account, along with their value in euros.

Throughout the European Union and to Monaco. In France, Belgium, Luxembourg, Germany, Austria, Spain, Italy, the Netherlands and Portugal, you can choose between home delivery and collection from a pickup point; in the other EU countries, we deliver to your door. Prices and free delivery thresholds for each country: delivery and payment.

We don’t deliver to Switzerland, because of customs formalities: many of our Swiss customers who live near the border have their orders sent to a pickup point in France. We don’t deliver to Canada or the Middle East either, as there’s no carrier at a reasonable price.

Yes, to your door by Colissimo. Pickup points and Chronopost don’t serve Corsica.

Within 24 hours on working days, from France. You’ll receive tracking details by email as soon as your parcel leaves. If your pickup point is closed, we’ll suggest another one before dispatch.

In France, for retail customers, delivery to a pickup point or by Colissimo is free on orders of €60 or more inc. VAT. The thresholds for each country and delivery method are on the delivery and payment page, and your basket shows how much more you need to qualify.

Yes: retail customers have 14 days from receipt to withdraw, directly online with our online withdrawal form. Full conditions are in our terms and conditions.

Tanning salon, beauty salon, beach shop: we offer you dedicated terms.

• Trade prices among the lowest on the market, with quantity discounts (if you find it cheaper elsewhere, let us know);
• no VAT charged if you have a valid intra-EU VAT number, outside France;
• gifts and samples in your orders;
• complete parcels, with no nasty surprise of a partial delivery;
• a direct contact for all your questions;
• dispatch within 24 hours, with free delivery according to the thresholds on the delivery and payment page.

Request one using our contact form, giving the name of your business and, if you have one, your VAT number. There’s no commitment: as soon as your account is activated, you’ll see our trade prices when you sign in.