Consumer mediation

Got a question or a problem with an order? Write to us first using the form on the Contact page: we reply personally and always look for an amicable solution.

If no solution has been found with us, you can refer the dispute free of charge to the competent consumer mediator:

Service national du Médiateur de la consommation
6 rue du Palais de Justice
L-1841 Luxembourg
www.mediateurconsommation.lu

The request can be made online or by post, after first making a written complaint to us. Using the mediator is optional: you keep the right to take the matter to court.